Cookie Policy
Effective date: 29 August 2026
This Cookie Policy explains how SmartHarta (“SmartHarta”, “we”, “us”, or “our”) uses cookies and similar technologies when you visit or use our website, applications, portals, subscription services, and related features (collectively, the “Service”). It should be read together with our Privacy Policy.
1. What Are Cookies?
Cookies are small text files placed on your browser or device when you visit a website. They allow a website to recognise a browser or device, maintain a secure session, remember preferences, and understand how the website is used. Similar technologies may include local storage, pixels, tags, and software development kit identifiers.
2. How SmartHarta Uses Cookies
We may use cookies and similar technologies to:
- authenticate users and keep accounts securely logged in;
- maintain sessions, protect forms, and prevent fraudulent or unauthorised activity;
- remember language, display, and other user preferences;
- support property, tenant, staff, maintainer, billing, and subscription functions;
- diagnose errors and monitor the availability and performance of the Service;
- understand how visitors use our public pages and improve the user experience; and
- support third-party integrations selected or enabled by the user.
3. Categories of Cookies
Strictly Necessary Cookies. These cookies are required for the Service to operate. They support login, session management, security, load balancing, form protection, checkout flow, and account access. Disabling them may prevent important parts of SmartHarta from working.
Preference Cookies. These cookies remember choices such as language, interface settings, and other preferences so that the Service can provide a more consistent experience.
Performance and Analytics Cookies. Where enabled, these cookies help us understand page visits, feature usage, errors, and general performance. Information may be aggregated or pseudonymised where practicable.
Functional and Third-Party Cookies. Certain integrations, embedded content, payment services, chat or communication tools may place or read cookies when you use those features.
Advertising Cookies. SmartHarta does not currently use cookies to sell personal data. If advertising or cross-site targeting cookies are introduced, this Policy and the available consent controls will be updated as appropriate.
4. Session and Persistent Cookies
Session cookies generally expire when you close your browser or when the session ends. Persistent cookies remain for a defined period or until you delete them. The duration depends on the cookie’s purpose, security requirements, and the settings of the relevant provider.
5. First-Party and Third-Party Cookies
First-party cookies are set by SmartHarta. Third-party cookies may be set by service providers whose features are used within or linked from the Service, including payment gateways, analytics providers, embedded media, social-sharing services, WhatsApp, Telegram, or other enabled integrations. Third parties process information according to their own privacy and cookie policies.
6. Payment and Checkout Services
When you subscribe, purchase an add-on, or make a payment, payment providers such as Stripe or ToyyibPay may use cookies or similar technologies for checkout, fraud prevention, transaction security, and payment processing. SmartHarta does not control all cookies placed directly by a payment provider.
7. Your Choices and Controls
You can manage or delete cookies through your browser settings. Most browsers allow you to block all cookies, block third-party cookies, clear stored cookies, or receive a notice before a cookie is placed. Browser instructions are normally available in the browser’s privacy or help settings.
Where SmartHarta provides a cookie banner or preference centre, you may use it to accept, reject, or change choices for non-essential cookies. Strictly necessary cookies cannot generally be disabled through our preference controls because they are required to provide requested functions and protect the Service.
Blocking or deleting cookies may sign you out, remove saved preferences, interrupt checkout, or cause some features to operate incorrectly.
8. Consent
We use strictly necessary cookies to provide and secure the Service. Where consent is required for non-essential cookies, we will request it through an appropriate notice or preference control. You may withdraw or change that consent at any time using the available cookie settings or your browser controls.
9. Personal Data and Cookies
Some cookie identifiers, IP addresses, device information, and activity logs may constitute personal data. We process this information in accordance with our Privacy Policy and applicable Malaysian law, including the Personal Data Protection Act 2010 and its amendments.
10. Data Retention
Cookies are retained only for the period reasonably necessary for their stated purpose. Security and activity records derived from cookies may be retained separately where needed to prevent fraud, investigate incidents, resolve disputes, or comply with legal obligations.
11. Updates to This Policy
We may update this Cookie Policy when our technology, providers, legal obligations, or business practices change. The revised version will be published on this page with an updated effective date.
12. Contact Us
If you have questions about our use of cookies or personal data, please contact SmartHarta through the Contact Us page or the official contact details displayed on our website.
